Need help? We are available on working days 9 AM - 4 PM.
We are producers and distributors of music instruments, hardware and accessories. We are shipping worldwide.
Czech Post - 150 CZK
PPL CZ - 150 CZK
PPL Slovakia - 450 CZK
Transport in EU – 24,12 €
Rest of the World – by country
B&CH Music, s.r.o.
695 01 Hodonín
Tu-Th: 9 - 11:30 AM, 1 - 4:30 PM
Fr: 9 - 11:30 AM, 1 - 2:30 PM
Phone / Fax: +420 518 344 430
Terms of trade
1. General Information
In respect to business relations of all types between the firm BaCH Music and its customers, the following General Terms and Conditions of Business hold true in their legally valid versions, respectively. Divergent conditions or general business practices of the customer have no legal validity unless a written agreement has been negotiated elsewhere.
All offers – whether they be transacted by telephone, fax, Internet, e-mail or in any other form – only become legally binding for the firm BaCH Music if they have been confirmed in writing, or if the goods have been delivered and/or an invoice has been delivered.
2. Payment and prices
All prices on BaCH Music e-shop are in cash, including value-added tax/sales tax, as well as other ensuing charges for packaging except bank charges and transportation.
- BaCH Music accepts „only“ payments by Bank transfer. After receiving of any order is sent a profirma invoice for customer confirmation where are described all needed dates to customer´s payment.
Delivery occurs at the customer's own risk. As soon as the goods have been entrusted to a transportation company by the BaCH Music , the risk automatically transfers to the customer. This also holds true for partial deliveries. The delivery is sent to the delivery address indicated by the customer. Should the customer be a „consumer“ , the danger of accidental perishability or the accidental ruination of the purchased goods – even in the event of a „sale to destination“ - first becomes the legal responsibility of the customer after the goods have been delivered. The same holds in respect to the delivery, should the customer receive the goods belatedly.
The goods should be examined immediately after delivery by the customer or an authorized individual to detect any transportation damages. Detectible transportation damages are to be reported without delay in written form. Packaging damages are to be confirmed in written form by the transportation company upon delivery.
- The delivery cost is visible after creating of your final order - it will be shown to you when choosing the delivery type.
4. Rights of Refund
The customer has the possibility to return all articles from our current assortment without reason and within 30 days, and thus, to make use of our „money back guarantee“, i.e. to the extent the customer is a „consumer“ in the sense defined by Czech laws.
Rights of refund can only be exercised through the return of the goods, unless it is not possible to send the goods as a package. The refund deadline begins with the reception of the delivery by the customer.
Rights of return are to be considered forfeited if the goods have been manufactured according to the order of the customer.
Furthermore, customers exercising their rights of refund must compensate the BaCH Music for any diminishment in value or for the complete value of the goods, to the extent the customer was not able to return the goods in orderly condition, as the customer is responsible for the ruination, perishability or other deficiency of the delivered wares. This does not hold true in respect to the ruination of goods whose damaged condition was caused exclusively by a standard examination, as would have been possible in a normal shop. Moreover, the duty of value compensation can be avoided by not making use of the article as the proper owner would, and by refraining from any acitivity which would reduce the value of the article.
The returned goods are to be sent to:
B a CH Music s.r.o., Velkomoravska 87, Hodonin 695 78, Czech republic
In the period of your 30 Day Money back guarantee – BaCH Music is not liable to return any shipping costs to customers outside of Czech.
5. Warranties and Claims for Damages
Defects or other damages owing to faulty or inappropriate handling, unsuitable packaging or shipment, the use of inappropriate accessories or an alteration of the original components by the customer or by a third party not authorized by the BaCH Music, are not protected by warranty.
Naturally occurring signs of wear are equally excluded from warranty protection.
Should the customer accept the goods or commissioned wares despite prior knowledge of deficiencies, warranty rights only exist to the extent described below, if the customer reserves these rights expressly and in written form directly after having received the delivery.
The warranty period extends to 24 months for new articles. The period begins subsequent to the passage of risk in accordance with Czech Law.The warranty period extends to 12 months for used articles.
Otherwise, warranty formalities are carried out in congruence with the usual legal regulations.
The BaCH Music is liable for damages arising from other causes than the detriment to life, body and health only to the extent these have their basis in a premeditated act, gross negligence or the culpable violation of a fundamental contractual obligation on the part of BaCH Music or its legal proxies (e.g. its delivery service partners). Liability for compensation claims above and beyond this are excluded. The legal stipulations of Czech product liability laws have no application in such cases. Should a fundamental contractual obligation indeed be violated in a negligent manner, the liability of the BaCH Music is limited to foreseeable damages alone.
6. Two-Year BaCH Music Guarantee
The BaCH Music provides a guarantee for all damages arising during the guarantee period, provided that such damages were caused by a material deficiency or manufacturing error.
Product defects which should receive guarantee protection – as determined by the BaCH Music – are to be corrected in the following way: The defective article will either be repaired free of charge as decided by the BaCH Music , or the defective article will be replaced by a fully functional equivalent (in some cases a later version). Products and product parts which have been replaced become the property of the BaCH Music.
Guarantee claims must be raised within the official guarantee period. For this purpose, the product in question should be returned to the BaCH Music with the original invoice.
Claims other than those named in these guarantee conditions – concerning the correction or compensation of product defects - are not covered by this guarantee.
The provision of guarantee services neither prolongs nor renews the guarantee period for the article in question.
7. Place of Execution and Place of Jurisdiction
Legal jurisidiction is exercised by the Czech republic exclusively.